Return, Exchange & Refund Policy
Return, Exchange & Refund Policy
Simple mein: Agar product pasand na aye ya koi masla ho — 7 din ke andar WhatsApp karo. Hum exchange ya refund dete hain. Koi argument nahi.
Exchange Policy
- ✅ Delivery ke 7 din ke andar exchange request karo
- ✅ Product unused hona chahiye aur original packaging mein
- ✅ Exchange shipping FREE hai (hum utha lete hain)
- ✅ Wrong size, wrong color, ya damaged product — sab cases covered hain
Refund Policy
- COD orders par refund bank transfer ya Easypaisa/JazzCash ke zariye diya jata hai
- Refund processing mein 3–5 working days lagte hain delivery wapas aane ke baad
- Damaged ya wrong product ke case mein full refund milta hai
Non-Returnable Items
- Used products
- Products original packaging ke baghair
- Consumable items (perfume agar use ki ja chuki ho)
- 7 din ke baad request
Exchange Process
- 📲 WhatsApp karo: 0315-8785818
- Apna order number aur masla batao
- Product ka photo ya video bhejo
- Hum pickup arrange karte hain
- New product 3–5 din mein bheja jayega
Damaged or Wrong Product
Agar product damage hokar aya ya galat product aya — unboxing ka video zaroor banao. Yeh humein claim process mein madad karta hai. Video ke bina claims process karna mushkil ho jata hai.
📲 Return/Exchange ke liye: WhatsApp 0315-8785818 (Mon–Sat 10am–8pm)