FAQ – Aksar Pooche Jane Wale Sawaal

Aapke Sawaal, Hamare Jawaab

Ordering & Payment

Q: Kya mujhe pehle payment karni hogi?
Bilkul nahi. Hum 100% Cash on Delivery offer karte hain — delivery par paisa do, pehle kuch nahi.

Q: Main kaise order karta/karti hoon?
Do tareeqe hain: (1) Website par seedha order place karo, ya (2) WhatsApp par message karo — hum order le lete hain.

Q: Kya ek se zyada products order kar sakta hoon?
Bilkul — jitne chahein utne order karo. Zyada items par extra discount bhi milti hai. WhatsApp par poochhein.

Q: Order place karne ke baad kya hoga?
Aapko ek confirmation call ya WhatsApp message milega 24 ghante ke andar. Phir PostEx courier aapka parcel deliver karega.

Delivery & Shipping

Q: Kitne din mein delivery aayegi?
Pakistan ke tamam sheher mein 3–5 working days. Karachi, Lahore, Islamabad mein thoda jaldi. Chhote sheheron mein 5 din tak.

Q: Delivery kaise track karein?
Order dispatch hone ke baad aapko PostEx tracking number WhatsApp par bheja jayega. Usse Track Order page par enter karo.

Q: Delivery ka kharcha kitna hai?
Rs. 2,000 se upar ke orders par FREE delivery. Usse kam par Rs. 150 delivery charge lagta hai.

Q: Kya poore Pakistan mein deliver karte ho?
Ji haan — Karachi se Gilgit tak, poore Pakistan mein delivery available hai.

Returns & Exchange

Q: Agar product pasand na aye toh?
7 din ke andar WhatsApp karo — hum exchange process shuru kar denge. Koi extra charge nahi.

Q: Agar product damaged ya galat aaye?
Unboxing video banao aur WhatsApp karo. Hum usi din replacement process shuru karte hain.

Q: Agar delivery se pehle order cancel karna ho?
Delivery se pehle kisi bhi waqt WhatsApp par message karo — hum turant cancel kar denge.

Product Quality

Q: Kya products original hain?
Ji haan — hum sirf authentic products sell karte hain. Janan, Zarar, Khumar — yeh sab Pakistani brands hain.

Q: Kya product bilkul waisa hi ayega jaisa picture mein dikh raha hai?
Haan — hum apni photos khud lete hain. Thodi si colour variation screen settings ki wajah se ho sakti hai, jo normal hai.

Contact & Support

Q: Koi aur sawaal hai?
WhatsApp karo: 0315-8785818 (Mon–Sat, 10am–8pm) — hum 1–2 ghante mein reply karte hain.